| Location | Opening Hours |
| Customer Care - Bailey's New Street, Waterford | Monday to Friday 9:30am - 4:30pm |
| Customer Care - Civic Offices, Davitt's Quay, Dungarvan | Monday to Friday 9:30am - 4:30pm |
| Planning Public Counter, 1st floor, Menapia Building, The Mall, Waterford | Monday to Friday 9:30am - 1:00pm & 2:00pm - 4:00pm |
| Planning Public Counter, 1st Floor, Civic Offices, Davitt's Quay, Dungarvan, Co. Waterford | Monday to Friday 9:30am - 1:00pm & 2:00pm - 4:00pm |
| Communications Office, 2nd Floor, City Hall, The Mall, Waterford | Monday to Friday 9:30am - 1:00pm & 2:00pm - 4:00pm (by appointment) |
| Library Service | Various branch opening hours |